Contact Us
If you currently have a question and would like our assistance, please get in touch with Michelle from customer service and submit your message via the contact form.
Questions about your order or a charge on your statement? Email us at support@wearathena.co or use the form below, we answer within one business day.
Frequently Asked Questions
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Why hasn't my tracking updated?
Tracking information can take 24-72 hours to appear after shipment.
Can I change my shipping address?
Address changes may be possible before the order is processed. Please contact us as soon as possible.
Can I cancel my order?
Orders may only be cancelled before processing begins.
Do you offer refunds?
Yes, eligible returns and refunds are accepted according to our Refund Policy.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and provide photos or videos of the damage.
What if I received the wrong item?
Contact our support team with photos, and we will investigate and assist.
Do I need to pay return shipping?
Customers are generally responsible for return shipping unless the item is defective or incorrect.
Where do your products come from?
We buy overstock and previous-season stock through trusted wholesale channels. We are an independent reseller and not affiliated with the brands.
Why is my tracking showing no updates?
Tracking information may take several days to update after shipment. This is normal, especially during international transit.
